Skip to main content

​
Overview

Once Ometria is connected, the Dema Agent can work with your Ometria data directly inside a conversation — read contacts, orders, products, and segments, push records into Ometria, and send transactional emails. The agent only acts when you ask it to, and Dema asks you to confirm sensitive changes before they are applied.

​
Prerequisites

  • An Ometria account with administrator permissions — only admins can open the API keys page.
Ometria has two different APIs. Dema uses the Data API (the key created under Settings → API keys). Do not use a Query API key from “Query API Access” — it authenticates differently and will not work here.

​
Connect Ometria

1

Create an API key in Ometria

  1. In Ometria, go to Settings.
  2. Open the API keys tab.
  3. Click Add new API key.
  4. Give it a unique title you will recognize, such as Dema Agent.
  5. Save the key, click the eye icon to reveal it, and copy it.
A new key can take up to 10 minutes to become active. If the agent cannot authenticate right after you create the key, wait a few minutes and try again.
2

Connect in Dema

In Dema, go to Agents → Settings → Integrations, find Ometria, and click Connect. Enter:
  • API key — the key you copied from Ometria.
Click Add. Dema marks the integration as Active.
A single Data API key covers everything the agent does — reading data, pushing records, and sending transactional emails. You do not need separate keys for read and write.

​
Rotating the key

Ometria keys do not have a rename or regenerate option. To rotate, create a new key under Settings → API keys, click Reconnect on the Ometria integration card in Dema, enter the new key, then revoke the old key in Ometria.

​
Troubleshooting

Check that you copied the full key from Settings → API keys (the Data API key, not a Query API key). Also wait up to 10 minutes after creating a key — new keys take a short while to activate.
The API keys page is only available to administrators. Ask an admin on your Ometria account to create the key, or to grant you admin access.
Confirm the key has not been revoked in Ometria. If it has, create a new key and click Reconnect in Dema.
If you are still stuck, contact support with the error message you see.

​
Additional resources