Overview
Once Intercom is connected, the Dema Agent can search conversations, look up contacts, and read company data from your Intercom workspace. Useful for bringing support context into a Dema analysis.Prerequisites
- An Intercom workspace with permission to install apps.
Connect Intercom
- In Dema, go to Agents → Settings → Integrations.
- Find Intercom and click Connect.
- Sign in to Intercom and approve the scopes Dema requests.
- You are returned to Dema with the integration marked as Active.
Scopes Dema requests
| Scope | What it allows |
|---|---|
| Read and list users and companies | Look up contacts and their associated companies |
| Read conversations | Search and read support conversations |
Troubleshooting
- Conversations missing. Dema only sees conversations visible to the workspace role you authorized with. Make sure the authorizing user has access to the inboxes or teams you need.