Overview If your e-commerce platform or system is not directly integrated with our service, you can still import your historical orders by uploading a CSV file. This process is crucial for businesses transitioning from an old system to ensure continuity of data and insights. This document outlines the required format and columns for the CSV file. Required CSV Format Your CSV file must include specific columns to accurately represent order information. Below is the detailed structure required for each order, including product details and any applied vouchers. Please ensure your CSV adheres to this format before submission.
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Submission Process
  • Contact Customer Success: Reach out to our Customer Success Team at customer-success@dema.ai to initiate the upload process.
  • Prepare Your CSV: Ensure your CSV file strictly follows the format specified above. Inaccuracies or missing data may lead to import failures or incorrect product listings.
  • Send Your CSV: Attach your prepared CSV file in your communication with the Customer Success Team. They will guide you through the next steps and inform you once the import is complete.
Important Notes
  • Timestamps must be in ISO 8601 format, e.g., YYYY-MM-DDTHH:MM:SSZ.
  • Country and currency codes should follow their respective ISO standards.
  • For any further assistance or inquiries regarding the CSV upload process, please do not hesitate to contact our support team.