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Supported data types

Orders

In-store transactions

Returns

Return details

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Prerequisites

  • Administrative access to your Sitoo POS backoffice system

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Step-by-step integration guide

1

Request API credentials

  1. Reach out to Sitoo support or your Sitoo Customer Success Manager to request API credentials for an integration.
  2. Sitoo will provide you with the following information:
    • Account ID
    • API User ID
2

Get API credentials

  1. Log in to your Sitoo Administration portal
  2. Navigate to the “Settings” and select “Sitoo REST API”
  3. Find the API user you got from the previous step
  4. Click on “create new password” next to the API user
  5. Store these credentials securely as they will be needed for the integration
    • API ID: The unique identifier for your API user
    • Password: The secret password for authentication

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Submit your credentials

Once you have gathered all the necessary credentials, please package them as shown below and send them to your Customer Success Manager: 
{
  "apiId": "123456-123",
  "password": "api_user_password",
  "accountId": "123456"
}
The accountId is the numeric identifier for your Sitoo account and likely match the first part of the api id.
For security reasons, ensure you send this information through a secure channel as recommended by the Customer Success Team.

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Data synchronization process

After the integration is set up, our platform will:
  1. Initial data load: Perform a full data sync of historical orders and returns
  2. Ongoing synchronization: Update data daily through API polling

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Troubleshooting and support

If you encounter any issues during this process or have questions, please reach out to our support team for assistance.

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Additional resources

For more information on managing your Sitoo account and understanding the API, visit the following links: