Sitoo POS - Dema.ai documentation

Orders

In-store transactions

Return details

Stock levels & product data

Product metadata & descriptions

Request API credentials

Reach out to Sitoo support or your Sitoo Customer Success Manager to request API credentials for an integration.
Sitoo will provide you with the following information:
- Account ID
- API ID
- E-shop ID (site/store identifier)

Get API credentials

Log in to your Sitoo Administration portal
Navigate to the “Settings” and select “Sitoo REST API”
Find the API user you got from the previous step
Click on “create new password” next to the API user
Store these credentials securely as they will be needed for the integration
- API ID (apiId): The unique identifier for your API user
- Password: The secret password for authentication

Once you have gathered all the necessary credentials, please package them as shown below and send them to your Customer Success Manager:

{
  "apiId": "123456-123",
  "password": "api_user_password",
  "accountId": "123456",
  "eshopId": "1"
}

accountId — The numeric identifier for your Sitoo account (typically matches the first part of the API ID).
eshopId — The site/e-shop identifier within your account. Ask Sitoo support if you are unsure which value to use.

For security reasons, ensure you send this information through a secure channel as recommended by the Customer Success Team.

After the integration is set up, our platform will:

Initial data load: Perform a full data sync of historical orders and returns
Ongoing synchronization: Update data daily through API polling

If you encounter any issues during this process or have questions, please reach out to our support team for assistance.

For more information on managing your Sitoo account and understanding the API, visit the following links:

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